Frequently Asked Questions

GiftareZoo is a trusted gift card exchange platform that helps individuals buy, sell, and exchange gift cards from various retailers. We provide a secure and transparent service that ensures fair value for all parties involved in gift card transactions.

Our process is simple: First, contact us with details about the gift card you want to buy, sell, or exchange. We then verify the gift card information, provide you with a quote, and upon agreement, complete the transaction securely. The entire process is designed to be straightforward and safe.

Yes, GiftareZoo is a legitimate business registered in Delaware with proper business licensing. We operate with full transparency and implement strict security measures to protect our customers. We have successfully completed thousands of transactions and maintain high standards of integrity.

We work with gift cards from a wide variety of retailers across multiple categories including electronics, fashion, dining, entertainment, and more. The specific gift cards we accept may vary based on current demand and market conditions. Contact us with details about your specific gift card, and we will let you know if we can assist you.

No, you do not need to create an account. You can simply contact us directly through our contact page, phone, or email to initiate a transaction. We will guide you through the process and collect only the necessary information to complete your specific transaction.

To sell your gift card, contact us with the following information: the retailer name, the card value or balance, and whether it is a physical or electronic card. We will verify the card details, provide you with a quote, and if you accept, we will proceed with the purchase and payment.

We typically need the gift card number, PIN (if applicable), the current balance, and proof of ownership. For your security, we may also request identification verification. All information is handled securely and in accordance with our privacy policy.

The amount we offer depends on several factors including the retailer, the card balance, current market demand, and the card's validity. We strive to offer competitive rates that reflect fair market value. We will provide you with a clear quote before you commit to the transaction.

Once your gift card is verified and the transaction is approved, payment is typically processed within 24 to 48 hours. The exact timing may vary depending on the payment method chosen and any additional verification requirements.

We offer various payment methods to accommodate different preferences. Payment options are discussed and agreed upon during the transaction process. We ensure that all payment methods used are secure and reliable.

To purchase gift cards, contact us with details about the type of gift card you want, the desired value, and any specific requirements. We will check our inventory, provide pricing information, and guide you through the purchase process if we have the card you need.

Yes, all gift cards we sell undergo thorough verification to ensure they are valid and have the stated balance. We check each card before selling it to ensure authenticity. However, we recommend using purchased gift cards promptly and keeping your transaction records.

Yes, you can request specific denominations. However, availability depends on our current inventory. We will do our best to accommodate your request or suggest alternative options that meet your needs.

Yes, we can accommodate bulk purchases for businesses or individuals who need multiple gift cards. Please contact us with your specific requirements, and we will work with you to fulfill your order.

We use multiple verification methods including balance checking with the issuing retailer, authenticity verification of card numbers, and validation of card status. This comprehensive process helps ensure that all gift cards are legitimate and have the stated value.

Absolutely. We take data security very seriously and implement industry-standard security measures to protect your personal information. We use encryption, secure servers, and strict access controls. For more details, please review our Privacy Policy.

If you suspect any fraudulent activity, contact us immediately. We take fraud seriously and have procedures in place to investigate and address such issues. We also work with appropriate authorities when necessary to combat fraud.

Identification verification helps protect both you and us from fraud. It ensures that gift cards are being sold by their rightful owners and helps maintain the integrity of our platform. This is a standard practice in the industry and helps create a safer marketplace for everyone.

Yes, we offer gift card exchange services. You can trade a gift card you do not want for one you prefer. The exchange is subject to availability and may involve an adjustment based on the relative values of the cards involved.

Due to the nature of gift card transactions, all sales are generally final. However, if there is an issue with a gift card you purchased from us, contact us immediately. We will investigate the matter and work to resolve it fairly. Each case is evaluated individually.

Transaction cancellation depends on the stage of the process. If the transaction has not been completed or payment has not been processed, cancellation may be possible. Contact us immediately if you need to cancel. Once a transaction is complete, cancellation may not be possible.

Expiration policies vary by retailer and are determined by the gift card issuer, not by GiftareZoo. We recommend checking the terms and conditions of each specific gift card. We provide this information when available during the transaction process.

You can reach our customer support team through multiple channels: email us at [email protected], call us at (302) 454-9938, or use the contact form on our Contact page. We typically respond within 24 hours during business days.

Our business hours are Monday through Friday, 9:00 AM to 6:00 PM EST, and Saturday from 10:00 AM to 4:00 PM EST. We are closed on Sundays. You can contact us outside these hours, and we will respond during the next business day.

If you experience technical difficulties with our website, try clearing your browser cache and cookies, or try accessing the site from a different browser or device. If problems persist, please contact our support team with details about the issue you are experiencing.

Currently, we do not have a dedicated mobile app. However, our website is fully responsive and works well on mobile devices. You can access all our services through your mobile browser.